HOW TO INITIATE A RETURN
Contact our customer team within 14 days of receiving the item by clicking on the live chat button on the lower right corner of this page or sending us an email at firstname.lastname@example.org. Make sure to include details your order number, which item you wish to return/exchange and a short description of the issue.
WHAT IS YOUR RETURN POLICY?
Returns and Exchanges can be made through our website. Returns will be processed via store credit. To return or exchange products you have to contact our customer service within 14 days of receiving your package.
All items must be returned in their original condition (including hygiene stickers for bikinis and underwear); unused and including packaging. If there is a missing component in the returned package, we will not refund its value. We cannot accept items that have been worn or altered. Even if returned, all used, broken, or altered items will not be refunded. They will be shipped back at the customer’s expense.
We try our best to ensure product quality and accuracy, but sometimes mistakes happen, and we sincerely apologize in advance if we messed up. If either of these rare occurrences happens to you, please take a clear photo of the item(s) and email it to us, along with your order number to email@example.com. Once we receive your email and verify the issue, we will get a replacement sent to you right away.
Items that are non-refundable are:
Custom made merchandise
Replacement items (if applicable) We will only replace items that are found to be defective or damaged. Do NOT send ANY item back to the fulfillment center. Contact the customer service department FIRST.
Exceptions & sizing
Before placing your order ensures that you order the correct size as per the sizing chart. If you are unsure, contact us, and we will fulfill any sizing questions. If you happen to receive your item and it is too large or small, you may send it back to our returns address. Once it is processed and verified in reusable condition, the new size is sent out, or store credit offered. The customer is responsible for return shipping charges in this situation, and Dazzlin Fashion is not liable for any postal delays or mishaps, which may occur during the process.
To initiate a return, please contact us with your order number, the item you wish to return, and your proof of purchase. Once this verified, we can work on the return process. Please do not send your purchase back to the logistics center you received it from. They are a separate entity from our sales/exchange department, and your package will not be received, and therefore a refund cannot be offered.
Order Modification / Cancellation
After your order has been placed, you have 12 hours to contact our “Customer Support Team” and request order Modifications, Change of Address, or a Cancellation. After 12 hours, your order can no longer be Modified or Cancelled.
Please be informed that a Management, Processing and Transaction Fee will be applied for FULL Order Cancellation (25% of your total order value) & for PARTIAL Order Cancellation (25% of your entire product value).
Shipping & Delivery
Shipping and delivery times vary depending on the item purchased. We deliver to the United States and U.S. territories. Other locations will be delivered with International shipping rates and the delivery times will be longer.
For the United States and U.S. territories:
If the product shipped from our U.S. factories, please allow 3-15 days for delivery.
If the product shipped from our overseas factories, please allow 14-21 days for delivery.
Shipping and delivery times vary depending on countries and factories location. Please allow 14-28 days for delivery.
If you do not receive your item within the specified period, please contact our customer service department.
You are requested not to return any products to our manufacturer or us without first contacting our customer service help desk!
Returns are accepted only under the following conditions:
- Dazzlin Fashion must receive the return within 14 days after delivered by the post office.
- The returned item must be unworn and in new condition.
- All returns are subject to a $5.00 restocking fee per item.
- Regular priced items are returnable.
If a product requires you to choose a size at the time of purchase, please select the size carefully. If you choose the wrong size, contact our customer service as soon as possible before the order fulfilled. After shipment/delivery, we will not accept any Return or Refund request if you chose the wrong size.
To return your product, you should email our customer service department FIRST and obtain a ‘Returns Number’ and find out the returns delivery address. All returns and associated shipping costs are the customer’s responsibility.
If your item valued at over $20, we strongly suggest using a trackable shipping service or purchase shipping insurance. We CANNOT guarantee or be held responsible if we do not receive your returned item.
Items that are non-returnable are:
- Gift cards/vouchers
- Custom made merchandise
- Free items
DO YOU OFFER REFUNDS?
We offer store credit via an E-Gift Card instead. Please treat E-Gift Cards like cash.
3 Day Dead on Arrival (DOA) Policy:
If your item arrives damaged or is not working, kindly contact our Customer Support within 3 days of the order being received. Our team will inspect the issue with your product and reship you the product or initiate the refund for your transaction.
Customers must send sufficient evidence such as clear photos and videos (preferred) of the damaged or defective product and the shipping packaging within 3 days of the order being received. After 3 Days, you will not be eligible for 3 Day Dead on Arrival (DOA) Policy.
By purchasing on this website you fully agree and understand this return & refund policy.